Best Rate Guarantee is our promise to you when you book directly on our website. We have made changes to the terms and conditions to further help identify and support genuine claims as well.
- Guests making advanced purchases need to complete the booking using a valid credit card.
- The minimum difference between the two prices must be 1% or £1, whichever is higher, in order to account for variances with currency conversions.
Best Price Guarantee: Every hotel reservation booked through our website is guaranteed to have the lowest room price publicly available on the internet or we will provide a complimentary bottle of champagne and match the lower average nightly room rate found for that stay for the rest of the nights of that stay, under the following terms and conditions:
- Book. Complete a valid (meaning a complete booking with an approved credit card) room booking with the lowest available price on our website
- Best Rate Guarantee. If you find a lower room price for a one-night stay, or a lower average nightly room price for a multi-night stay, on a non-Lovat website within 24 hours after booking on our website for the same stay, we will provide you with a complimentary bottle of champagne and match the lower average nightly price found for your entire stay for the rest of the nights of your stay after verification of the lower average nightly price.
- Reporting Your Claim. Contact us using the claim form (see below) or by contacting us direct within twenty-four (24) hours after your booking on our website to make a claim under the Best Rate Guarantee. The average nightly lower room rate must be available for booking at the time of claim verification and must be lower than that found on our website, as determined by us.
- Matching Rooms. The Best Rate Guarantee is available only for the exact same room type. For example, if you book a Master Bedroom on our website, and are comparing it to a non-Lovat website, you must find a price with the same Master Bedroom on the other website.
- Matching Terms. All price or rate terms, including, but not limited to pre-payment, deposit or other requirements must be equal to or more restrictive than the terms found on our website to be used for comparison. For example, when you book a room that may be cancelled without penalty on our website, you may not compare it to a room with a pre-paid or non-refundable price on a non-Lovat website. If, however, you book a pre-paid or non-refundable rate on our website, you may compare it to a cancellable or refundable rate on a non-Lovat website. The Best Rate Guarantee is not available for bookings on websites where the booking details are unknown until after purchase.
- Matching Prices. For multi-night stays, the average nightly room price found on a non-Lovat website will be compared to the average nightly room price for your multi-night reservation on our website. The room price on the non-Lovat website must be available in our currency (GBP). The average nightly rate must be a minimum difference of 1% or £1 GBP of our room rate, whichever is higher. Any taxes, tariffs or fees imposed by a governmental authority will not be considered as part of the Best Rate Guarantee claim. The room price must be quoted, booked, and paid for in GBP. The Guarantee does not include extra fees such as extra person charges. Regardless of the number of lower prices found, only one complimentary bottle of wine will be awarded per stay. For valid claims, each additional night’s room price during the stay will be lowered to match the average nightly price for the entire stay found on the non-Lovat website.
- Comparison Prices Must Be Available to the General Public Online. The Best Rate Guarantee applies only to prices both advertised and available to the general public on a non-Lovat website at the time of verification. For example, this does not include rates offered on membership program websites; corporate discounts; negotiated rates; group, rewards program, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. The average nightly lower rate may not come from a website where you call to get the rate, or from an e-mail that you received.
- Packages Comparison. Room prices that include food or beverage items such as breakfast or dinner, entertainment items such as tickets to an event, or other bundled items will be considered as packages. These package or inclusive rates must be compared to prices with the same type of inclusive items.
- Rewards Points. Lovat Loyalty points are determined based on the price actually paid by the guest at the time of check out assuming the rate otherwise qualifies for points. Points are not awarded for complimentary champagne. The Best Rate Guarantee does not apply to Lovat Loyalty nights booked on our website.
- Champagne Restrictions. In the event of a valid claim, the award of a complimentary bottle of champagne is limited to one complimentary bottle of champagne per the name on the reservation for any thirty day period between reservation check-in dates. In addition, in the event of a valid claim, reservations are non-transferable after the claim is found to be valid, and the name on the reservation must remain the same as when the claim is verified. Valid ID is required upon check-in that matches the name found on the reservation. Employees of the hotel are not eligible for the Best Rate Guarantee.
- Verification of Claims. All claims are subject to verification by us. We must be able to verify the lower price (and, for multi-night stays, the average lower price) found on the non-Lovat website at the time the claim is processed and verify that the price at the time of verification is lower than that found on our website.
- Changes. We reserve the right to modify, restrict availability, or discontinue the Best Rate Guarantee, at any time, for any or no reason, and without prior notice or liability to you. The Best Rate Guarantee Terms and Conditions that are in effect at the time of your booking will determine your eligibility under the Best Rate Guarantee. We reserves the right to cancel a previously awarded complimentary bottle of champagne and to cancel the lower rates for the rest of the nights of a multi-night reservation if it is found that a customer has knowingly violated or circumvented the Best Rate Guarantee Terms & Conditions.
- Definitions. A “non-Lovat website” is defined as a website not owned by us, that sells our rooms’ inventory directly to consumers, and that provides a confirmation of a completed reservation at the moment of completion of that reservation. Sites that do not reveal our brand name until after the payment has been completed (including bidding sites) do not qualify for this Guarantee. A “stay” is defined as one night or consecutive nights at the same hotel location, regardless of frequency of check-in/check-out.