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The Lovat is going places and is one of the most exciting hotels in The Highlands.  We’re known for our excellent customer service, and our staff are among some of the most passionate and dedicated individuals in the business.

Positions available

 

  1. General Information

Immediate Superiors:                             Supervisors & Heads of Department

Work Area:                                            Breakfast, lunch & dinner service in the Brasserie & Station Road as well as Bar service

Hours of Work:                                     Straight or split shifts, 5 day week, 40 hours per week, subject to business.  Winter months quieter than Summer months so hours will be banked as required

 

  1. Job Summary

Contribute to the smooth & efficient running of the hotel by applying skills & attributes to all areas that require your involvement.  Day to day responsibilities will be handed to you in all roles so it is essential that these are fulfilled & completed to their ultimate potential.  Most importantly you must work to ensure that all customers receive the highest level of attention, service & care.

 

  1. Job Content

 

  • Customer Satisfaction & Expectation

Maintain, develop & exceed customer satisfaction & expectation, building rapport where possible

Oversee, monitor & maintain 3 rosette food standard & provision of service in all areas

Support the high level of dedication, expression & initiative to all areas of service

Deal with customer complaints or seek assistance where required

 

  • Food & Beverage Service

Maintain & develop all procedures of food & beverage service to the customer – learning IQPOS

Look after service equipment

Learn the menu & drinks lists to improve your customer service provision

Maintain & develop any procedures of beverage service to the customer

Co-manage the ordering procedure – know the suppliers, their phone call date & delivery dates

Administer the Licensing Scotland Act 2005 & the Lovat’s Operating Plan & complete the licensing training

Open up & lock up the bar & hotel when required

Handle cash & manage the till float & change safe

 

  • Front of House/Reception

Meet & greet customers, dealing with ‘on the spot’ reservation requests along with food & beverage service throughout the day

Efficient response to all telecommunications, corresponding with customers & suppliers through telephone, emails, letters & faxes

Understanding & practical use of the reservation system (RoomMaster) & till system (EPOS)

 

  • Reservations/Events

Deal with accommodation &/or restaurant booking enquiries, via fax, email, mail or telephone

Record follow up, confirm, cancel & amend enquiries &/bookings

Handle mail, messages, verbal & written communication

Respond to the arrival of customers without advance bookings – ‘walk-ins’

Prepare for & deal with the arrival of customers with advance bookings

Co-ordinate events:  weddings; in-house celebrations as well as corporate events

  • Suppliers/Resources

Assist with the control, receipt, storage & issue of supplies & assist with the use of resources

 

  • Recruitment Selection & Working Relationships

Contribute to effective working relationships & by identifying personnel requirements

Gain the trust & support of colleagues, the team & managers & minimise conflict in the team

 

  • Environmental & Health, Safety Efficiency

 

Maintain, identify & recommend improvements to energy & waste efficiency

Adhere to environmental policy

Support & maintain the control of health, safety & security of other workers & the public

Help monitor the hotel’s environmental requirements against health & safety policies:  for example food storage

Maintain energy & waste efficiency & identify & recommend improvements to energy & waste efficiency

 

  • Departmental Operation

Be flexible, adaptable & helpful to all departments that require your assistance

Work in all departments that are assigned to you with attention to detail & interest & gain respect from team members

 

  • Cleaning & Maintenance

Contribute to maintaining & cleaning hotel equipment

Work outside ‘the box’ by using initiative & identifying areas for attention

 

  • Development

Develop self to enhance performance by managing yourself to develop own skills, meet objectives & improve performance

Improve team performance by contributing to any planning &/or activities

 

JOB SPECIFICATION

  • Must be a self manager
  • Must be able to handle responsibility
  • Must be enthusiastic
  • Must have a mature professional attitude
  • Must have excellent attention to detail
  • Must be hands on
  • Must be a good communicator
  • Must be customer focused at all times
  • Must be quality driven
  • Should be able to multi-task
  • Must be able to listen, take orders, directions & take criticism
  • Must be willing to learn
  • Must be actively keen to enhance their personal development
  • Must be able to uphold whatever standard is set

The candidate must:

  • support the hotel team;
  • have drive, ambition and an open mind to develop and acquire new skills;
  • be motivated and confident with personal and professional integrity;
  • and have a strong command of the English language

Additional Benefits:

  • live in accommodation available

BENEFITS

  • Staff Discount

Anytime you have a meal in the Brasserie, you are entitled to 25% off your meal bill

  • Collect Hearts

At any given time, a colleague can nominate you for a heart if they feel you deserve it! You will also receive a heart if mentioned by guest feedback. For every 5 hearts that you receive, you will be awarded. There are a number of prizes, from £5 cash to picking a gift in our lucky raffle. 

  • Training

There are opportunities to apply for SVQ & NVQ Hospitality Qualifications for full-time employees committed to working at least 1 year. Also over the winter – offsite training and stages can be organised at your review

The hotel’s information and courses like staff policies, fire safety, food safety etc. are available on The Lovat ELamb training portal. You’ll also see the upcoming courses and can request to attend them if interested. You’ll receive notifications about new courses via e-mail. You’ll get access to create your account once working at The Lovat, Loch Ness.

  • Local Benefits

The Lovat works closely with local businesses so that employees benefit from discounts

Apply by sending your resume and application letter to caroline@thelovat.com 

LATEST LOVAT OFFERS


  • The Brasserie

    As a resident, pre-book your table by 12noon the day prior to benefit from 15% discount on your meal

    Find Out More
  • Highland Dinner Bed & Breakfast Break

    Take a well earned 2 night break away to enjoy the fantastic Scottish Highlands, exploring Loch Ness and its surrounding beauty

    Get Deal
  • CHRISTMAS BREAK

    The Lovat is offering you the chance to have a stress free Christmas and New Year.

    Book Now
  • ECO TRAVELLER

    Leave your car at home and use your stamina by cycling or walking to the Lovat to benefit from a further reduction on any room rate.

    Book Now

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