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The Lovat is going places and is one of the most exciting hotels in The Highlands.  We’re known for our excellent customer service, and our staff are among some of the most passionate and dedicated individuals in the business.

Positions available

The Reservations Manager is to lead the team, taking responsibility for ensuring the delivery of high standards of service within: the front and back office.

It is important that the Reservations Manager contributes to the hotel’s strategic planning activities, taking an active role in driving Reservations sales, effectively marketing the hotel calendar of events and special offers as well as ensuring the Reservations team are inspired to achieve up-selling targets.

The Reservations manager will contribute to the smooth & efficient running of the department by applying skills & attributes to all areas that require involvement.

 

Preferred Knowledge

  • Knowledge of all aspects of Reservations, Travel Agents, Weddings/Events and Corporate
  • Track record of developing and managing the Reservations effectively in the hotel and leisure sector
  • Understanding of sustainability and green tourism
  • The requirements of operating a department where interface with the local community is a key consideration to engender the support and patronage of the local market
  • Detailed knowledge of all facets of Reservations management to include man management, financial management, sales & marketing, and operations
  • Understanding of IT and its applications in a hotel environment
  • Understanding of allergens

Skills Required

  • Reservations management techniques including man management, financial management and sales management
  • Ability to strategise and see the bigger picture
  • Recruitment and selection with training, developing and coaching of the team
  • Excellent communication and presentation skills
  • Problem solving and effective decision-making
  • Ability to read and interpret financial management accounts to include P&L
  • Man/team management and leadership and motivation of others
  • Ability to interface easily and naturally with guests of all types
  • Department planning to effect results, identifying sales opportunities across the department, and to be able to spot new department opportunities when they arise
  • Organisation, personal planning, scheduling and conducting meetings of all types

Preferred Experience

  • Management of a department at a 4 Star level
  • Profit and operational responsibility for a privately owned department
  • Operating in a local, national and international context
  • Managing teams of people in a hotel environment
  • Financial responsibility for targets and budgets and delivery
  • Building teams successfully and leading winning teams
  • Cost comparisons and working with suppliers

Optimal Competencies

  • Decision-making
  • Teamwork
  • People development
  • Communication
  • Leadership
  • Planning and organising
  • Analytical thinking
  • Sales

The candidate must:

  • support the hotel team;
  • have drive, ambition and an open mind to develop and acquire new skills;
  • be motivated and confident with personal and professional integrity;
  • have at least 1 years’ experience in a similar environment; and
  • have a strong command of the English language

Additional Benefits:

  • live in accommodation available

BENEFITS

  • Staff Discount

Anytime you have a meal in the Brasserie, you are entitled to 25% off your meal bill

  • Collect Hearts

At any given time, a colleague can nominate you for a heart if they feel you deserve it! For every 5 hearts that you receive, you can enjoy a bottle of Prosecco/wine or a table for 2 people for a 2-course meal in the Brasserie within 1 month of the nomination.

  • Training

There are opportunities to apply for SVQ & NVQ Hospitality Qualifications for full-time employees committed to working at least 1 year. Also over the winter – offsite training and stages can be organised at your review

The hotel’s information and courses like staff policies, fire safety, food safety etc. are available on The Lovat ELamb training portal. You’ll also see the upcoming courses and can request to attend them if interested. You’ll receive notifications about new courses via e-mail. You’ll get access to create your account once working at The Lovat, Loch Ness.

  • Local Benefits

The Lovat works closely with local businesses so that employees benefit from discounts

Apply by sending your resume and application letter to caroline@thelovat.com 

LATEST LOVAT OFFERS


  • The Brasserie

    As a resident, pre-book your table by 12noon the day prior to benefit from 15% discount on your meal

    Find Out More
  • Highland Dinner Bed & Breakfast Break

    Take a well earned 2 night break away to enjoy the fantastic Scottish Highlands, exploring Loch Ness and its surrounding beauty

    Get Deal
  • CHRISTMAS BREAK

    The Lovat is offering you the chance to have a stress free Christmas and New Year.

    Book Now
  • ECO TRAVELLER

    Leave your car at home and use your stamina by cycling or walking to the Lovat to benefit from a further reduction on any room rate.

    Book Now

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